You’ll have full access to their entire computer as if you were sitting in front of it, so you can launch any programs or access any files they could. Once they do, you’ll see the other person’s desktop appear in a window on your computer. According to the Quick Assist dialog, it may take a few minutes before the devices connect, so you may have to be patient. The other person will then see a confirmation prompt, and they’ll have to agree to give you access to their PC. They must enter this code within ten minutes from the time you received it, or the code will expire. Windows 10’s new “Quick Assist” feature is probably the easiest way to get up and running, so as long as you’re both using Windows 10 with the Anniversary Update installed, this is the option we recommend.Īt this point, they’ll be prompted to enter the security code you received. RELATED: What's New in Windows 10's Anniversary Update
If You Both Have Windows 10: Use Quick Assist You’ll need a different remote desktop solution if you want to connect whenever you like without needing the other person’s help. You can’t just remotely connect whenever you want-your family member or friend must be sitting at the PC to grant you access when you connect. Note that both features require the other person help initiate the connection. Windows Remote Assistance is still included in Windows 10, just in case you need it. If one of you is using Windows 7 or 8, you can use the older Windows Remote Assistance. If you’re both using Windows 10, you can use the built-in “Quick Assist” app to do this.
RELATED: The Best Tools to Easily Perform Remote Tech Support They work similarly to Remote Desktop, but are available on all editions of Windows and are easy to set up. Windows offers a few built-in tools for performing remote assistance over the Internet. These tools allow you to take remote control of another person’s computer so you can help them troubleshoot it while you’re on the phone with them.
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